Shipping Policy

Brand: ELIIN
Website: shopeliin.com

Thank you for shopping with ELIIN. Below you will find detailed information about our shipping process.

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1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

• Orders placed on weekends or holidays will be processed on the next business day.

• During peak seasons or promotional periods, processing times may be slightly extended.

You will receive a confirmation email once your order has been shipped.

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2. Shipping Times

Estimated delivery times:

• Domestic Shipping: 3–7 business days

• International Shipping: 7–14 business days

Please note that shipping times are estimates and may vary depending on your location, customs processing, and courier delays.

ELIIN is not responsible for delays caused by carriers, customs, or unforeseen circumstances.

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3. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer:

• Free shipping promotions (when applicable)

• Standard and/or Express shipping options

Shipping fees are non-refundable.

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4. International Orders & Customs

For international shipments:

• Customers are responsible for any customs duties, taxes, or import fees required by their country.

• Customs processing times may cause delivery delays beyond our estimated shipping window.

Please check with your local customs office for more information.

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5. Order Tracking

Once your order is shipped, you will receive a tracking number via email.

If you do not receive tracking information within 5 business days of placing your order, please contact us at:

📧 support@shopeliin.com
🌐 shopeliin.com

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6. Incorrect Address

Please ensure your shipping address is correct at checkout.

ELIIN is not responsible for:

• Orders shipped to incorrect addresses provided by the customer

• Lost or returned packages due to incorrect address details

If a package is returned to us, additional shipping fees may apply for reshipment.

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7. Lost or Stolen Packages

ELIIN is not responsible for lost or stolen packages marked as delivered by the carrier.

If your package is marked as delivered but not received:

• Please contact the shipping carrier first

• Then contact us for further assistance

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8. Damaged Items in Transit

If your order arrives damaged:

• Contact us within 48 hours of delivery

• Include your order number and clear photos of the damaged item and packaging

We will review your case and arrange a replacement or refund if applicable.

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9. Contact Us

For any shipping-related questions, please contact:

ELIIN
🌐 shopeliin.com
📧 ELIINSHOP@GMAIL.com
Response Time: 24–48 business hours