Refund policy

Return & Refund Policy

Effective Date: [Insert Date]

Welcome to ELIIN. Thank you for shopping with us at shopeliin.com. We want you to love your purchase. If you are not completely satisfied, we’re here to help.

1. 14-Day Return Policy

You have 14 days from the date you receive your order to request a return.

To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging.
All tags must be attached.
You must provide proof of purchase (order confirmation or receipt).

Returns requested after 14 days of delivery will not be accepted.

2. Non-Returnable Items

The following items cannot be returned:

Final sale or clearance items
Gift cards
Personalized or custom-made products
Items marked “non-returnable” at checkout

3. How to Start a Return

To initiate a return, please contact us at:

📧 [Insert Support Email]
🌐 shopeliin.com

Include:

Your order number
The item(s) you wish to return
The reason for return

Once your return request is approved, we will provide return instructions.

Please do not send items back without prior approval.

4. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service.
ELIIN is not responsible for lost or damaged return packages.

5. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or refund at no additional cost.

6. Refunds

Once we receive and inspect your return:

You will be notified of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 1–5 business days.
Shipping fees are non-refundable.

Please note that your bank or credit card provider may require additional time to process and post the refund.